天堂里的苦工-Tough Google Support Jobs

在Aaron Swartz的blog中有人这样回复：

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Does NOBODY out there realize that LESS THAN HALF of the 10,000+ employees are engineers and programmers???

有没有人意识到在1万多名雇员里只有不到一半的人是工程师和程序员？？？

MOST PEOPLE who work at Google are in SUPPORT roles!! And they are getting paid way less than industry standard for working 50, 60+ hours a week for it! Screw the free food, screw the laundry – the MAJORITY of people working at Google are in buildings without any of these amenities, and are certainly without extra money from stock options. (...)

在Google工作的大多数人都是做技术支持的！！而且他们的薪水远少于行业标准！免费食物、洗衣店——在Google工作的大多数人都享受不到这些待遇，当然也没有股票分红。……

[T]hey are the ones working their asses off, in overtime, but that doesn’t matter because they are salaried but way below industry standards for support positions, to make sure that YOU, the user, has an accessible Help Center, has a kind, email response, has an answer to your question.

他们不在乎加班加点地来确保帮助中心运转正常，及时、礼貌地回答你（用户）的问题，因为有加班费，但是他们得到的报酬远低于技术支持职位的行业标准。

Yes, there are foosball tables in the support buildings, but who has time to play them? Giant overhead projectors alerting them to the current turnaround time for their emails is Big Brother enough to ensure that they don’t even THINK about playing foosball when they should be answering support emails. (...)

是啊，在办公楼里有游戏设施，但谁有时间玩呢？巨大的投影仪在时刻警告他们应该去回复邮件，玩游戏？想都别想。……

I’ve been here almost 5 years, and as soon as my refresher grant has vested, I am out like Lance Bass. It’s a load of corporate baloney – the 400-person company that I started at has become a nightmare that has eaten my soul. God help the users.

我在这里已经将近5年了，但时机一成熟我马上就离开。当初那个400人的公司现在已经变成了一个吞噬我灵魂的噩梦。上帝总是偏向用户那一边。

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天堂里也有苦工，就像是一个美梦突然被击碎一样。我也极端讨厌每周五接电话的工作，我也很崩溃目前的状况。

系统开发和客户服务，究竟应该是什么关系？（未完成也暂时不可能完成的一篇……）